Store policies

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Any appointment cancelled within 24 hours of the appointment time is subject to a fee of up to 50% of the regular grooming price.

Any appointment that is neither cancelled nor attended (no call/no show) is subject to a fee of up to 75% of the regular grooming price.

All fees must be paid at least 24 hours prior to next appointment, unless prior arrangements have been made. If the fees are not paid within that time frame and/or prior arrangements have not been made, your next appointment will automatically be cancelled.

Multiple offenses may result in having to prepay for all appointments or being permanently removed from our schedule.

Appointments may be cancelled via phone call, text message or Facebook message

If a client has not shown up by 5 minutes after appointment time, a message will be sent. If the client is not able to be at the shop within 15 minutes of their scheduled appointment time, the appointment may be cancelled.
The cancellation may result in a fee of up to 75% of the regular grooming price.
If the client is more than 15 minutes late but the grooming can still be done there may be a $15 late fee added to the price. 

Pets may be dropped off within an hour before their appointment time (unless you have the 8am appointment, then drop-off is no earlier than 7:50am). Pets must be picked up within 1 hour after 1st notification that the appointment is finished. 

Any pets dropped off more than an hour before appointment time and/or picked up more than an hour after the 1st notification are subject to a $10 daycare fee.
Any pet not picked up by closing time will be boarded either on site or off site for the night and may be picked up the following morning. The boarding fee can be up to $100

1. Pets must be on leash or held while on premises.

2. Please allow pets to relieve themselves in grassy area before their appointment. 

3. Vaccinations must remain up to date and on record for pets to remain clients.
4. Rabies, bordatella and parvo/distemper are the required vaccinations for our shop 

5. Any health and/or behavioral concerns including, but not limited to: bite incidents, arthritis, allergies and diabetes, must be disclosed prior to first groom.

6. Clippity Doo Dog LLC may not be held liable for any incidents occurring as a result of these concerns not being disclosed.
7. Groomer must be informed if the pet is on any sedatives or medications prior to beginning the groom.
8. Pets may be sent home unfinished if they are too anxious, aggressive, unwell, or any other reason the groomer deems necessary.
9. If pet is sent home incomplete for any reasons that are not the groomer‘s fault, the full grooming price may still be applied. 

 Shaving double coats (e.g. Huskies, Great Pyrenees, Pomeranians, Rottweilers, Border Collies, etc) may result in damaging the coat temporarily or permanently. It may also increase risk of ailments including, but not limited to: bacterial skin infections, alopecia, sunburn, clogged sebaceous glands, and allergies.

Clippity Doo Dog groomers will not shave a double coated breed that has never been shaved before. We will shave them if they have been shaved before, but only if a liability waiver has been signed by the owner. 

Clippity Doo Dog groomers will always put the health and well-being of your pets first.

Matting can be incredibly painful and may cause, among other things, bruising, skin infections, necrosis, mold and mildew, hot spots and difficulty moving around. 

Any pet that comes in will be assessed for matting. If the Groomer determines the pet needs to be shaved, it will be discussed fully with the Owner. The option to take the pet home ungroomed will be given, however, we will require payment for the appointment.